Airbnb welcome message examples: 8 ready-to-use templates for every type of guest
These Airbnb welcome message examples are your first impression — and it’s made before the guest even arrives. Our general message-template library has one basic welcome; here we go deeper: 8 ready-made variations for every situation — families with kids, couples, business travelers, last-minute arrivals, returning guests, even villas with a more formal tone. Swap the {variables} for your details, copy, and send today.
Ready to send in under a minuteIn 30+ languages with GuestAIFor WhatsApp, Airbnb, Booking & email
8 Airbnb welcome message examples ready to copy
Tap the copy icon, paste, and swap in your details.
Classic warm welcome
Send it right after the booking is confirmed — the all-purpose message that fits every guest.
Hi {guest_name}! 👋
Your booking at {property_name} is confirmed — we're so happy to host you!
📅 Check-in: {check_in_date}, from {check_in_time}
📅 Check-out: {check_out_date}
📍 Address: {property_address}, {property_city}
📶 WiFi
Network: {wifi_name}
Password: {wifi_password}
If you need anything before you arrive or during your stay, just send us a message — we're here.
Can't wait to welcome you! 🏠
Welcome for families
When the booking includes kids — show from the start that the place is ready for the whole family.
Hi {guest_name}! 👋
Welcome to {property_name} — we're delighted to host the whole family!
📅 Check-in: {check_in_date} at {check_in_time}
📍 {property_address}, {property_city}
📶 WiFi: {wifi_name} / {wifi_password}
👨👩👧 For the kids: tell us their ages and we'll get everything ready — travel cot, high chair, extra pillows.
And if you'd like kid-friendly ideas for outings and food in {property_city}, just ask — we know the best ones! 🧸
Welcome for couples
For romantic getaways for two — a slightly more personal tone and a chance to learn if they're celebrating.
Hi {guest_name}! 💛
Welcome to {property_name} — just the place for a lovely escape for two!
📅 Check-in: {check_in_date} at {check_in_time}
📍 {property_address}, {property_city}
📶 WiFi: {wifi_name} / {wifi_password}
If you're celebrating something — an anniversary, a birthday? — let us know, we'd love to arrange a little touch to make it memorable.
And for a romantic dinner or the best sunset spot in {property_city}, we've got recommendations. 🌅
Welcome for business travelers
For guests traveling for work — short, clean, all the practical details at a glance. No fluff.
Hi {guest_name},
Welcome to {property_name}. The essentials at a glance:
📅 Check-in: {check_in_date}, {check_in_time}
📍 {property_address}, {property_city}
🔑 Access: {access_instructions}
📶 WiFi: {wifi_name} / {wifi_password} — fast and stable, great for video calls
There's a comfortable workspace with power outlets by the desk. Anything you need, one message away.
Have a great stay and a productive trip!
Welcome for long stays
For stays of a week or more — emphasise the 'make yourself at home' feel and everyday practicalities.
Hi {guest_name}! 👋
Welcome to {property_name} — you'll be with us from {check_in_date} to {check_out_date}, so we want you to feel right at home!
📍 {property_address}, {property_city}
📶 WiFi: {wifi_name} / {wifi_password}
Useful things for your stay:
• There's a washing machine and basic detergents in the property
• Midway through your stay we'll arrange fresh towels and linen — we'll be in touch
• Once you arrive, we'll send you the nearest supermarket, pharmacy and gym
Whatever you need over these weeks, we're one message away. 🏠
Last-minute booking welcome
When the guest arrives today or tomorrow — there's no time for a second message, give them everything at once.
Hi {guest_name}! ⚡
Your booking at {property_name} is confirmed — and since you're arriving soon, here's everything you need right away:
📍 Address: {property_address}, {property_city}
⏰ Check-in: from {check_in_time}
🔑 Access
{access_instructions}
Entry code: {access_code}
📶 WiFi: {wifi_name} / {wifi_password}
If you need help on the way or at the door, message us — we reply fast. Safe travels! 🚗
Returning guest welcome
When the guest has stayed with you before — a 'welcome back' builds loyal, repeat guests.
{guest_name}, welcome back! 🎉
We're so glad you chose us again — {property_name} is ready for you!
📅 Check-in: {check_in_date} at {check_in_time}
📍 You know the way: {property_address}, {property_city}
📶 WiFi: {wifi_name} / {wifi_password} — same password as last time
If you'd like anything different this time — an earlier check-in, a preference you remember from your last stay — just tell us now.
It's a pleasure to see you again! 🌟
Villa / luxury stay welcome
For villas and premium properties — a more formal tone and an offer of personalised services.
Dear {guest_name},
Welcome to {property_name}. It is our pleasure and privilege to host you.
📅 Arrival: {check_in_date}, from {check_in_time}
📍 {property_address}, {property_city}
🔑 Access: {access_instructions}
📶 WiFi: {wifi_name} / {wifi_password}
The villa will be fully prepared for your arrival. Should you wish for anything before you arrive — groceries in the fridge, an airport transfer, a restaurant reservation — we are at your disposal.
Warm regards,
The {property_name} team
Why the first message decides the review you'll get
A guest's review isn't written at check-out — it starts being written with your very first message. When the welcome arrives fast, feels warm and answers the basics before the guest even asks, they relax: 'they're expecting me, everything's under control'. That's the mood they walk in with — and the mood they judge everything else in. A small hiccup (a blown bulb, a sticky lock) is forgiven far more easily when the communication has been flawless from the start.
The opposite is just as true: silence after the booking, or a rushed message at the last minute, breeds insecurity. The guest starts looking for 'signs' that something's off — and whoever looks, finds. That's why the Airbnb welcome message is the single most important message of the whole stay: it's the first impression, and you don't get a second shot at a first impression.
What a complete welcome message must contain
A complete welcome answers the four questions every guest has in their head:
• When? — the dates {check_in_date} and {check_out_date} and the time {check_in_time}, so they can plan the trip without asking.
• Where? — the address {property_address}, {property_city}, so they can save it in their maps app right away.
• How do I connect? — {wifi_name} and {wifi_password}. It's the first thing everyone looks for the moment they walk in.
• Who do I ask? — one clear sentence like 'message us about anything' that shows there's a human behind the booking.
What it does NOT need yet: the detailed access instructions and the entry code. Send those on arrival day, when the guest actually needs them — otherwise they'll be digging for them in a two-week-old message. Right information, right moment.
The 3 most common welcome message mistakes
Mistake one: the wall of text. A 600-word message with everything at once — rules, directions, recommendations, the history of the building — gets read by no one. Keep the welcome to the basics and split the rest into separate messages at the right moments.
Mistake two: it arrives too late. If your first message lands two days after the booking, the guest has already had time to wonder whether everything's okay — and may have messaged you first. The welcome should go out within the first hours, ideally within minutes.
Mistake three: the generic copy-paste that smells like a robot. 'Dear guest, thank you for your reservation' — no name, no personality, identical for the business traveler and the family with three kids. That's exactly why the 8 examples above exist: same backbone, different tone per situation. Guests can tell instantly whether a message was written 'for them' or for everyone.
From manual to automatic
Having ready-made examples is the first step. But you still have to catch every new booking, pick the right message, fill in the name, dates and WiFi — and if the guest is from Germany or France, translate it too.
GuestAI does all of that on its own. The moment a booking is confirmed, it sends the welcome automatically over WhatsApp — with {guest_name}, {check_in_date} and {wifi_password} filled in from the booking details, and translated into the guest's language, across 30+ languages. Your German guest gets it in German, your Italian guest in Italian — without you lifting a finger.
And when the guest replies with a question — 'is there parking?', 'can I arrive earlier?' — the AI assistant answers on its own, 24/7, based on your specific property's information. The welcome becomes the start of a conversation you don't have to monitor yourself.
Frequently asked questions
When should I send the Airbnb welcome message?
The sooner after the booking confirmation, the better — ideally within the first hour. The guest has just paid for a place they've never seen; a prompt, warm message confirms they made a good choice. Save the detailed arrival instructions for check-in day.
What's the difference between the welcome message and the check-in instructions?
The welcome goes out right after the booking and builds the relationship: a thank-you, the basics, and your availability. The check-in instructions go out on arrival day (or the night before) and are purely practical: how to get there, how to get in, codes. If you merge them into one message two weeks early, the guest will be scrolling through history looking for the door code while standing outside.
Do I need to write a different message for every guest?
Not from scratch — but yes, the tone should adapt. A family with kids, a business traveler with a laptop and a couple on their anniversary don't want the same message. That's what the 8 examples above are for: pick the one that matches the booking, swap the {variables}, and you're done in a minute.
Should I send the welcome in the Airbnb chat or on WhatsApp?
Both have value, but WhatsApp wins in practice: its notifications get read almost always and almost instantly, while many guests rarely open the platform chat again after booking. A common pattern: first contact through Airbnb (where the platform can see you), then WhatsApp for all the practical communication of the stay.
How do I send the welcome message automatically for every booking?
With an automation tool like GuestAI. You connect your property's calendar, set up the message once — and every new booking gets its welcome automatically on WhatsApp, with the name, dates and WiFi filled in from the booking details. The templates on this page come built into the app.
What about guests who don't speak English?
The examples above are in English and work perfectly for English-speaking guests. With GuestAI, the same welcome is translated automatically into 30+ languages, so every guest receives it in their own — German, French, Greek and many more. And if they reply with a question, the AI assistant continues the conversation in their language, 24/7.
Let your welcome send itself
Take any examples you like from this page and use them for free, as-is — they're yours, no strings. But if you want every new booking to get its welcome automatically, GuestAI sends it on WhatsApp the moment the booking is confirmed, translated into 30+ languages, and answers guest questions 24/7. You just host.
Guest