Airbnb checkout message: 7 ready-to-use templates for a smooth departure and 5-star reviews
The right Airbnb checkout message is the last thing a guest reads before deciding how many stars to give you. A clear reminder the night before, a warm thank-you after departure, a well-timed review request the next day — that's what separates “it was fine” from a 5-star review. Below you’ll find 7 ready-to-use templates covering the whole departure phase. Swap the {variables} for your details, copy, and send.
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The library: 7 ready-to-use Airbnb checkout message templates
Tap the copy icon, paste, and swap in your details.
Check-out reminder (the night before)
Send it the afternoon or evening before departure — gives the guest time to get organised, stress-free.
Hi {guest_name}! 👋
We hope you've had a wonderful stay at {property_name}!
📅 A friendly reminder: your check-out is tomorrow, {check_out_date}, at {check_out_time}.
Before you go, please:
✓ Take all your personal belongings
✓ Leave the keys where we agreed
✓ Close windows and doors, and switch off the AC
✓ Drop the rubbish in the bins
If you need anything for your departure (a taxi, directions), just let us know. 🌟
Morning-of quick reminder
Send it early on departure morning — short and friendly, just the absolute essentials.
Good morning {guest_name}! ☀️
Quick reminder: check-out is today at {check_out_time}.
Keys where we agreed, windows closed, AC off — and you're all set!
Safe travels, and thank you for everything! 🚗
Late checkout offer
Send it 1–2 days before departure when the calendar allows — a small gesture that leaves a big impression.
Hi {guest_name}! 👋
Your departure from {property_name} is coming up ({check_out_date} at {check_out_time}).
If a little extra time would help, we can offer you a late checkout until 2pm — depending on the calendar.
Want us to arrange it? Send us a message and we'll confirm right away. 😊
Luggage storage after checkout
Send it when the guest leaves late (evening flight, ferry) — solves the classic 'what do I do with my bags?'.
Hi {guest_name}! 🧳
If you're travelling later in the day, don't stress about your bags!
You can leave your luggage at the property for a few hours after checkout — just tell us in advance what time you'll need it until, and we'll arrange it.
That way you enjoy your last day in {property_city} hands-free. 😎
Thank-you right after departure
Send it a few hours after check-out — closes the stay on a warm note, without asking for anything.
Hi {guest_name}! 💙
Thank you so much for staying at {property_name} — it was a pleasure to host you!
We hope your journey home goes smoothly. If you left anything behind, let us know and we'll look for it right away.
Take care, and all the best! 🌟
Review request (1 day later)
Send it the day after check-out — impressions are still fresh and the 14-day window has just opened.
Hi {guest_name}! 😊
We hope you got home safe and sound!
If you enjoyed your stay at {property_name}, a review on Airbnb would help us enormously — the review window only stays open for 14 days after check-out.
It takes 2 minutes and makes a huge difference for a small place like ours. And if anything wasn't perfect, please tell us first — we always want to do better.
Thank you again! 🙏
Come-back offer (direct booking discount)
Send it a few days after the stay to guests who had a great time — turns a nice review into the next booking.
Hi {guest_name}! 👋
It was a pleasure hosting you at {property_name}!
If you ever think about coming back to {property_city}, keep this message: we offer a 10% discount on direct bookings for guests who have stayed with us before.
Just send us a message with the dates you have in mind and we'll take care of the rest.
We'd love to see you again! 🏠
Your checkout message is the last impression before the review
Think about the timing: the guest leaves in the morning, and Airbnb asks them for a review within hours. The last thing they experienced from you — a clear, warm reminder or an awkward 'you must be out by 11' — is exactly what's on their mind when they tap the stars.
A good Airbnb checkout message does three things: it states the time and the steps clearly (without a strict tone), it shows you care ('need a taxi? directions?'), and it thanks the guest for choosing you. It's the difference between a departure that feels like a chore and one that ends the stay the way it started — in a good mood. And that mood translates directly into a rating.
The simple checkout checklist that prevents damage disputes
Most of the 'damage' you discover after a departure isn't malice — it's hurry. Keys forgotten in a pocket, a window left open in the rain, the AC running for two days in an empty flat, rubbish left because 'the cleaner would take it'.
The fix is a 4-point list inside your reminder message: keys at the agreed spot, windows and doors closed, AC off, rubbish in the bins. Nothing more — nobody reads a 10-point list, and your guest isn't cleaning staff. The win is double: fewer surprises for you, and written proof that you informed the guest in time — valuable if you ever need to open a case with the platform.
How (and when) to ask for a 5-star review without being pushy
Airbnb keeps the review window open for 14 days after check-out — but the odds drop sharply after the first 2–3 days. The best moment to ask is the day after departure: the guest is back home, the impressions are fresh, and your message doesn't get mixed up with the logistics of leaving.
Two rules to avoid being pushy: ask ONCE (no 'did you see my message?' follow-ups), and always give complaints an exit — 'if anything wasn't perfect, please tell us first'. That way problems come to you privately instead of landing publicly in the review. And don't ask for '5 stars' outright — ask for 'a review' and let the stay speak for itself.
From manual reminders to automation
The templates above work perfectly with copy-paste. The problem is timing: you have to remember the reminder on the right evening, the review request on the right day after — for every booking, at every property. With 3–4 departures a week, something will slip. And it's usually exactly the message that would have brought the review.
GuestAI takes that over: you set the schedule once (check-out reminder the night before, thank-you after departure, review request the next day) and the messages go out on their own over WhatsApp, for every booking, in each guest's language — your German guest in German, your Italian guest in Italian. It auto-fills {guest_name}, {check_out_date}, {check_out_time} from the booking details. And if the guest replies with a question ('can I leave my bags?'), the AI assistant answers on your behalf, 24/7.
Frequently asked questions
When should I send the checkout message to a guest?
The best rhythm is twofold: a full reminder the afternoon or evening before departure (with the time and a short list of steps), and a quick reminder on the morning itself. The guest gets organised the night before instead of being surprised in the morning — and you hand the place over to your cleaner on time.
What should the checkout checklist include?
Keep it to 4–5 points at most: where to leave the keys, windows and doors closed, AC and lights off, rubbish in the bins. Don't ask for things that are the cleaner's job (stripping beds, mopping) — long lists annoy guests and show up as complaints in reviews surprisingly often.
How long does a guest have to leave a review on Airbnb?
14 days from check-out — after that the window closes for good and no review can be written. In practice, most guests who will leave a review do it within the first 2–3 days. That's why the request is best sent the day after departure, not a week later.
Should I charge for late checkout or offer it for free?
It depends on the calendar. If there's no same-day arrival, an extra hour or two for free is a tiny cost with a big payoff in goodwill (and reviews). If the late checkout stretches into the afternoon or squeezes your cleaning window, a reasonable fee (e.g. €10–20) is perfectly fine — as long as you mention it in advance, not at the door.
How do I send checkout messages automatically for every booking?
With an automation tool like GuestAI. You set the rules once — reminder the evening before check-out, thank-you after departure, review request the next day — and the system sends them on its own over WhatsApp for every new booking, with the details ({guest_name}, {check_out_time}) filled in automatically. The templates on this page come built into the app.
What if the guest replies with a question or a complaint?
That's the limit of plain templates — the reminder goes out, but the answer to 'can I leave my bags until 6?' still has to come from you. GuestAI's AI assistant answers those questions automatically, 24/7, based on your specific property's information — and if something serious comes up (a complaint, damage), it alerts you immediately so you can take over.
Let your checkout messages send themselves
Take any templates you like from this page and use them for free, as-is — they're yours, no strings. But if you want to stop remembering which message goes out when, GuestAI sends the check-out reminder, the thank-you and the review request automatically on WhatsApp, at the right moment for every booking, in each guest's language. You just host.
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