Booking.com Message Templates: Free & Ready-to-Use

Booking.com message templates: ready messages for every stage of the reservation

Booking.com guests often book last-minute, travel for work and want the basics fast: when, where, how do I get in. Below you'll find ready-made guest message templates, written for the more direct tone of Booking guests — from the welcome to check-out and the 1-10 review. Copy, adapt and send today.

One flow for Airbnb + BookingAuto-translated into 30+ languagesReady for WhatsApp, email & Booking

Ready templates for Booking.com guests

Hit copy, swap in your details and send — through Booking, WhatsApp or email.

Booking.com welcome

Send as soon as the booking is confirmed — Booking guests often book last-minute and want the basics fast.

Hello {guest_name}! 👋 Thank you for booking {property_name} on Booking.com — we're delighted to host you! 📅 Check-in: {check_in_date} from {check_in_time} 📍 Address: {property_address}, {property_city} For anything you need before or on arrival, you can message us directly here. Safe travels!

Arrival directions & access

Send on check-in day — Booking guests don't always use an app, so give clear steps.

Good morning {guest_name}! 🗺️ Here's everything you need to arrive at {property_name}: 📍 Address: {property_address}, {property_city} ⏰ Check-in: from {check_in_time} 🔑 Access {access_instructions} Code: {access_code} 📶 WiFi Network: {wifi_name} Password: {wifi_password} If you have trouble finding the place, call or message us — we'll guide you in.

Mid-stay / availability

For multi-night bookings — shows care and protects your 'communication' score.

Hi {guest_name}! 😊 We hope you're enjoying your stay at {property_name}. All good so far? If you need anything — extra towels, food recommendations, help with an appliance — we're here for you.

Check-out & Booking.com review

Send on departure morning. Booking's score is 1-10 and is requested by email afterwards — a great experience pays off.

Good morning {guest_name}! 👋 We hope you had a wonderful stay at {property_name}! 📅 Reminder: check-out is today, {check_out_date}, by {check_out_time}. Before you leave: grab your belongings and leave the keys where we agreed. We'd be grateful if, when you receive the review email from Booking.com, you'd share your experience. Thank you for choosing us — safe travels! 🌟

Why Booking.com communication needs a slightly different approach

Booking.com guests aren't quite the same as Airbnb guests. They book last-minute more often, there are more business travelers, and many don't use an app — they rely on the confirmation email and the contact details Booking shares after the reservation. That makes the first, clear message with the basics (when, where, how do I get in) matter even more. The review system is different too: on Booking.com the score is on a 1-10 scale (not 5 stars) and is requested by Booking itself via email after departure. You can't "ask for a review" the way you do on Airbnb — but you can make sure the experience is good enough that the high score comes naturally, and gently remind the guest that the review email is coming.

The templates you need for every Booking reservation

The skeleton is the same as any stay: welcome the moment the booking lands, clear arrival directions on check-in day, a check-in midway through a multi-night stay, and a check-out reminder with a discreet nod to the review. The four templates above cover exactly that — tuned to the more practical, direct tone that suits Booking guests. Swap the {variables} for your details and you're set. The same template works for every guest — only the name, dates and property details change.

One flow for every platform (Airbnb + Booking together)

If you list the same property on Airbnb AND Booking.com (and maybe direct too), the last thing you want is to maintain separate message scripts per platform. The guest is the same kind of person with the same needs — WiFi, access, times, recommendations — regardless of where they booked. That's why the smart approach is to keep ONE set of templates and one flow that runs for every reservation, whatever the source. Each guest gets the same well-cared-for experience, and you don't double your work.

How GuestAI sends these automatically for Booking guests

With GuestAI you connect your Booking.com calendar (via iCal or API) alongside Airbnb and your direct bookings. Every new reservation, from whichever platform, joins the same automatic message flow. Messages go out automatically to your guests via WhatsApp or email, at the right moment and translated into their language — without you logging into the Booking extranet for each guest. And when a guest replies with a question, the AI assistant answers on its own 24/7. The same templates you saw above come ready inside the app and work for Airbnb and Booking alike.

Frequently asked questions

Can I use these Booking.com message templates for free?

Yes, completely free. Copy any message, fill in your details and send it to your guests — through Booking.com's messaging, via WhatsApp or email. They're yours, no account and no cost.

How is Booking.com's review system different from Airbnb's?

On Booking.com the score is on a 1-10 scale (not 5 stars) and is requested automatically by Booking via email after departure. You don't send a 'review request' the way you do on Airbnb; what you can do is ensure an excellent experience and gently remind the guest that the review email is coming.

Do I need different messages for Airbnb and Booking.com?

Not necessarily. Guests' needs are the same (WiFi, access, times, recommendations) wherever they booked. One set of templates with a slightly more direct tone for Booking guests is enough. With GuestAI a single flow runs across all platforms at once.

Does GuestAI send messages to Booking.com guests?

Yes. You connect your Booking.com calendar (iCal or API) and every reservation joins the same automatic flow. Messages go out via WhatsApp or email at the right moment, translated into the guest's language, and an AI assistant answers questions 24/7.

What about Booking guests who speak another language?

Booking.com guests come from all over the world. With GuestAI messages are translated automatically into 30+ languages and the AI assistant replies in the guest's language — with no translating on your side.